Introduction
At IoTwin™, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data. By using our website (https://iotwin.com), you consent to the practices described in this policy.
Who We Are
IoTwin™ is a US-based company providing innovative solutions through next-generation digital twin technology integrated with AI, IoT, and security systems. Our website address is: https://iotwin.com. For privacy-related inquiries, you can contact us at:
Email: [email protected]
What Personal Data We Collect and Why
Data Collection
We collect personal data from users and site visitors, including:
- Contact Information: Name, email address, phone number (optional), and address (optional) for communication purposes.
- Technical Data: IP address, browser type, operating system, and cookies for site analytics and security.
- Security Data: Information from security integrations (e.g., user activity logs) to enhance user safety.
- Other Sensitive Data: Voluntary data collected for specific security features.
Purpose of Data Collection
- To provide, maintain, and improve our services.
- To process quotes and transactions to deliver solutions.
- To ensure website security and monitor performance.
- To comply with legal obligations and support safety applications where required.
Legal Basis
We collect and process your data based on your consent, contractual necessity, and compliance with legal obligations.
Cookies and Tracking Technologies
IoTwin™ uses cookies to enhance your user experience. Cookies may be used for:
- Saving user preferences and login details.
- Tracking website usage and analytics via tools like Google Analytics.
- Providing relevant content and advertisements.
You can manage your cookie preferences through your browser settings.
Embedded Content
Articles and resources on our website may include embedded content (e.g., videos, images, or external links). Embedded content from other websites behaves as if the visitor has visited the external site, which may collect data independently of IoTwin.
Data Sharing
We may share data with:
- Service Providers: Third parties who assist us in operations, including hosting, payment processing, and analytics.
- Security Vendors: Partners providing integrations for safety features.
- Regulatory Authorities: When required by law or to enforce our terms of service.
External Links
Our website contains links to third-party websites. IoTwin™ is not responsible for the privacy practices of these external sites, and we encourage users to review their respective policies.
Data Retention
IoTwin™ may retain personal data as long as necessary to fulfill its purposes. Our current practices are:
- Contact form submissions: 1 year.
- Analytics records: 2 years.
- Transaction records: 7 years (or as legally required).
Your Data Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections to your data.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent for data processing at any time.
- File a complaint with a data protection authority if you believe your rights have been violated.
Data Transfers
IoTwin™ operates in the US but may transfer data internationally for processing. We ensure compliance with applicable data protection laws, including the GDPR for EU residents, through appropriate safeguards.
How We Protect Your Data
IoTwin™ employs robust security measures, including:
- Data encryption in transit and at rest.
- Secure access protocols and multi-factor authentication.
- Regular security audits and compliance checks.
Data Breach Procedures
In the event of a known data breach, IoTwin™ will:
- Notify affected individuals promptly.
- Report the breach to relevant authorities if required.
- Take immediate steps to mitigate risks and prevent future breaches.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage users to review the policy periodically.
Contact Us
For questions or concerns about this Privacy Policy or your data, please contact:
IoTwin™ Privacy Office
Email: [email protected]